# Account not found

Are you trying to log in and do you get the message *"We can't seem to find your account"* (or a similar text)? Then the system does not recognize your email address. This is usually due to one of the following two reasons.

1\. **Incorrect email address:** It often happens that managers are registered with a different email address than they expect.

* Check that you are using the correct address.
* If necessary, try an alias or another work address that you use.

2\. **No account yet:** Still getting the message? Then there is probably not yet an account created for you in the new system.

* The solution: Ask the administrator of your organization to create an account for you in the absence portal. Read the instruction here [Create account for manager](/hulp-werkgevers/hulp-voor-werkgevers-en/werkgevers/use-portal/create-account-for-manager.md)

3. **No administrator known:** It may be that no administrator has been registered yet.

* [Contact ZekerArbo](https://www.zekerarbo.nl/contact/) 


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