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Questions about logging in

You are having trouble logging into your portal

First use portal

Get help activating your portal

Use portal

Where can I find everything?

Questions about video calling

How does the online consultation via video calling work?

Questions about absenteeism

Are you sick and want to know what to do?

About ZekerAbo

More about what we do.

Frequently asked questions

Logging in

How do I log in to the employee portal?

• When you are absent, you will receive an email with instructions to activate an account in planningsagenda. The steps in this email are self-explanatory. This will set up a password and two-step verification.

• When activating the account you must provide your date of birth for verification.

• You can log in at mijnzekerarbo.planningsagenda.nl.

• Read the detailed manual Log in to my ZekerArbo Portal

Any new password I enter that meets the criteria is rejected. What should I do?

Click the 'eye symbol' in the password field to check what you typed and whether it exactly meets all the requirements. Read more in the article Password requirements

What should I do if I lose my login details? Or I get the message 'Wrong username / password'

If you have lost your login details or they appear incorrect, you can click the 'Can't log in?' link on the employee portal login screen. From there you will be assisted. For more explanation read the manual Reset password

I want to log in via 'Can't log in', but I don't receive an email

• Check your junk email folder (spam).

• Wait a moment; sometimes there is a slight delay in delivery.

• Note: The email is always sent to the email address to which you received the original invitation.

General

I have a video call, but I can't get into my portal to click the video link.

Not necessarily, but it can be handy. You can find the link to the conversation in two places:

1. Via email (No login required): The appointment confirmation you received contains a direct link. Click this to start the conversation.

2. Via the portal (Login required): Can't find the email? Then log in to My ZekerArbo. You will also find the link in the details of your appointment.

Can I view the portal on my phone or tablet?

Absolutely. You can open the portal through the web browser on your smartphone or tablet. The website is mobile-friendly and automatically adapts to your screen size. Useful if you want to quickly check your appointments while on the go.