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Door de overstap naar een nieuw planningssysteem ervaren wij grote drukte op de mail en telefoon.
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How can we help you?

Do you have a question? There's a good chance the answer is here in the knowledge base. We recommend using the search function at the top first.

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Questions about logging in

You are having trouble logging into your portal

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First use portal

Get help activating your portal

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Using the portal

Where can I find everything?

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Questions about video calling

How does the online consultation via video calling work?

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Questions about absenteeism

Are you sick and want to know what to do?

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About ZekerAbo

More about what we do.

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Frequently asked questions

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Login

chevron-rightHow do I log in to the employee portal?hashtag

  • When you become absent, you will receive an email with instructions to activate an account in planningsagenda. The steps in this email are self-explanatory. You will set a password and two-step verification.

  • When activating the account you must provide your date of birth for verification.

  • You can log in at mijnzekerarbo.planningsagenda.nlarrow-up-right.

  • Read the comprehensive manual Log in to my ZekerArbo Portal

chevron-rightEvery new password I enter that meets the criteria is rejected. What should I do?hashtag

Click the 'eye symbol' in the password field to check what you typed and whether it exactly meets all the requirements. Read more in the article Password requirements

chevron-rightWhat is the best thing to do if I have lost my login details? Or I get the message 'Wrong username / password'hashtag

If you have lost your login details or they appear incorrect, you can click the 'Can't log in?' link on the employee portal login screen. From there you will be assisted further. For more explanation read the manual Reset password

chevron-rightI want to log in via 'can't log in', but I don't receive an emailhashtag

  • Check your junk mail folder (spam).

  • Please wait; sometimes there is a small delay in sending.

  • Note: The email is always sent to the email address where you received the original invitation.

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General

chevron-rightI have a video call, but I can't get into my portal to click the video link.hashtag

Not necessarily, but it can be useful. You can find the link to the call in two places:

  1. Via email (No login required): The appointment confirmation you received contains a direct link. Click this to start the call.

  2. Via the portal (Login required): Can't find the email? Then log in to My ZekerArbo. You can also find the link in the details of your appointment.

chevron-rightCan I view the portal on my phone or tablet?hashtag

Absolutely. You can open the portal via the web browser on your smartphone or tablet. The website is mobile-friendly and automatically adjusts to your screen size. Convenient if you want to quickly check your appointments while on the go.

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