> For the complete documentation index, see [llms.txt](https://service.zekerarbo.nl/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://service.zekerarbo.nl/hulp-werkgevers/hulp-voor-werkgevers-en/werkgevers/log-in/did-not-receive-activation-email.md).

# Did not receive activation email

After switching to the new system you still haven't received an email to activate your account? Don't worry. Due to the busy migration period this email may be delayed or end up in your spam folder.

#### You can simply log in 

You don't have to wait for this email. Your account is already set up in the system. You can get immediate access by creating a password yourself.

#### Important: Use the correct email address 

The system only recognizes you by the email address we have on file.

#### What should you do? 

Use the Forgot Password option to activate your account. Follow these steps:

{% hint style="info" %}
[Reset password](/hulp-werkgevers/hulp-voor-werkgevers-en/werkgevers/log-in/reset-password.md)
{% endhint %}

After completing these steps you will have immediate access to ZekerArbo Online.


---

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