This article is only for insurers and authorised agents that have a collaboration agreement and a data exchange agreement with ZekerArbo. 
The rules of the 'Privacy Guide for Income Insurance' of the Dutch Association of Insurers OVAL apply here
Would you like to send a message to a healthcare professional at ZekerArbo, such as an occupational physician (or practice support worker) or a service & planning employee? Or would you like to add an internal note to a case file? Then follow these steps in the portal.
Step-by-step plan
- Click Case files in the left sidebar to view all available case files.
- Click the case file of the relevant employee.
- Go to the 'Contact moments' section and click the Add button.
- Click Select a journal to choose the message type.
- Choose the correct type of note:
- Note (Occupational health service): Visible to the absence insurer and the occupational health service.
- Note (External): Visible to the absence insurer, occupational health service and employer.
- Note (Internal): Only visible to the absence insurer.
- Type your message in the text field.
- Please note: The note must never contain medical information.
- Is there an urgent need? Only for 'Note (External)' can you tick the option for a notification.
- Click Save permanently to send your message.
You have now successfully sent a message to the healthcare professional.