# No activation email received

After switching to the new system you still haven't received an email to activate your account? Don't worry. Due to the busy migration period this email may be delayed or end up in your spam folder.

#### You can simply log in 

You don't have to wait for this email. Your account is already set up in the system. You can get immediate access by creating a password yourself.

#### Important: Use the correct email address 

The system only recognizes you by the email address we have on file.

#### What should you do? 

Use the Forgot Password option to activate your account. Follow these steps:

{% hint style="info" %}
[Reset password](/hulp-werkgevers/hulp-voor-werkgevers-en/werkgevers/log-in/reset-password.md)
{% endhint %}

After completing these steps you will have immediate access to ZekerArbo Online.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://service.zekerarbo.nl/hulp-werkgevers/hulp-voor-werkgevers-en/werkgevers/log-in/no-activation-email-received.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.