Information about video calling
Explanation and instruction
You have received an invitation for a video call with ZekerArbo. On this page you can read more about video calls and find a practical instruction.
You will need:
A place where you can make the call undisturbed
A working internet connection
A computer, laptop, tablet or mobile phone with camera, microphone and speakers or headphones
An up-to-date browser
Tips for a comfortable conversation
If possible, choose a quiet environment with good lighting and as little background noise as possible.
Place your mobile device in a stand or lean it against something. This frees your hands and prevents the camera from moving.
Connect to a good Wi‑Fi (or use a cable). This gives the best video call quality and prevents high mobile data usage. Near your Wi‑Fi point/utility cabinet the signal is often best.
Finally: don’t worry. We understand that you cannot always create the ideal situation.
Practical information & instruction
ZekerArbo uses Microsoft Teams for video calls.
How do you prepare?
We recommend installing Microsoft Teams on your laptop, desktop computer, tablet or smartphone:
To download via this link
Or search the App Store or Play Store for “Microsoft Teams”
On most laptops and desktop computers you can also join via your web browser such as Chrome, Firefox, Edge. You do not need to create a Teams account.
How does it work?
A few days before your video call you will receive a link by e-mail. Click the link and you will arrive in our Digital Waiting Room. Once our professional starts the call the 'To your call' button becomes active, and a sound will be played to notify you. You will then be forwarded to the call in Teams.
Is Teams not working properly?
For help with practical issues with Teams, consult one of the following pages:
Privacy
We consider privacy important. We have taken various measures to protect your privacy as much as possible during the video call (see below). In doing so we follow the advice of the sector association for healthcare (Actiz) and the KNMG. With privacy in mind, ZekerArbo has tightened the settings of all its Teams meetings:
The ability to record video calls is disabled. Copying data to the clipboard is not possible.
Image and sound are encrypted using HTTPS encryption (SSL).
Teams meetings use servers in the Netherlands.
All information remains within ZekerArbo's Microsoft environment.
Would you like to know more about how ZekerArbo handles personal data? Then read the privacy statement.
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