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Reset two-factor authentication (2FA)

It may happen that you no longer have access to your configured authenticator app (for example due to a new phone). This prevents you from logging in.

Because employees cannot log in as a result and therefore cannot view their documents, feedback and appointments, resolving this issue is a top priority for us.

  • Status: Resolved

  • Impact: Employees cannot log in and do not have access to their file.

  • Solution: Choose 'Or send code via SMS' when logging in to receive an SMS with a 2FA code.

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