Reset two-factor authentication (2FA)

It may happen that you no longer have access to the authenticator app you set up (for example, because of a new phone). As a result, you can no longer log in.

Because employees cannot log in as a result and therefore cannot view their documents, feedback and appointments, resolving this issue is a top priority for us.

• Status: Resolved

• Impact: Employees cannot log in and do not have access to their file.

• Solution: Choose 'Or send code via SMS' when logging in to receive an SMS with a 2FA code.